Privacy Policy

This Privacy Policy explains how Tsars Casino may collect, use, store and share information when you visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described in this policy, subject to your rights under applicable Australian privacy requirements.

Tsars Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (No. ALSI-202503021-FI1), and a Curaçao Gaming licence (No. 8048/JAZ2015-046).

Information we may collect

The information handled by an online casino will depend on how you use the website and the services available to you. We may collect information that you provide directly, information created when you use your account, and technical information collected through your browser or device. We only seek information that is reasonably connected with operating the website, providing gambling services, meeting legal and security requirements, and supporting players.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials, communication preferences and other information needed to maintain your player profile. We may also keep records of messages, requests and other communications you send to our support team.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information. This can include identity documents, information shown on those documents, proof of address or other material reasonably required for checks. Verification information may be reviewed using internal processes or suitable service providers. These checks can help prevent impersonation, fraud, duplicate accounts, money laundering and other prohibited activity.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment details may be processed by payment providers, and we may receive information needed to confirm or reconcile a transaction. We do not necessarily receive or store all payment credentials in full. The information available to us depends on the payment method and the provider involved.

Device, usage and cookie information

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, referral information, login activity and interaction with website features. We may also use cookies and similar technologies to remember preferences, keep the site functioning, improve performance, understand general usage and help protect accounts.

How we use information

Personal information may be used for the following purposes, as appropriate to your relationship with Tsars Casino:

Creating, administering and securing your player account.
Providing website features, gambling services, account tools and customer support.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age, eligibility and ownership of an account or payment method.
Performing anti-fraud, security, risk and responsible gambling checks.
Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
Communicating with you about your account, transactions, verification requests, service notices and changes to our terms or policies.
Sending marketing or promotional communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
Analysing website use, troubleshooting technical issues and improving services, content and security.
Meeting applicable legal, regulatory, tax, accounting, record-keeping and reporting obligations.
Protecting our rights, the safety of players and the integrity of the website.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account, transaction and technical information may be reviewed together when checking a payment, investigating unusual activity or responding to a support request. We do not use personal information for purposes that are unrelated to operating the website and providing services unless there is a lawful basis to do so or you have otherwise agreed.

Marketing choices

If you agree to receive marketing, we may use your contact details and preferences to send information about services, features or promotions. You can withdraw marketing consent at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. Service and account messages may still be sent where they are necessary to operate your account or provide important information.

Sharing, security and storage

We may share relevant information with organisations that help us operate the website or meet our obligations. These organisations may include payment and transaction providers, identity and verification services, fraud prevention and security providers, technology and hosting suppliers, customer support tools, professional advisers and parties involved in legal or compliance processes. We expect service providers to handle information appropriately and only for authorised purposes.

Information may also be disclosed where reasonably necessary to comply with a valid legal request, protect players or the public, investigate suspected wrongdoing, enforce our terms, recover funds, or protect the rights and property associated with the website. If the business or its services are reorganised, transferred or combined with another operation, relevant information may be transferred as part of that process, subject to appropriate privacy protections.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you suspect unauthorised access to your account.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial reconciliation and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or dispose of it in accordance with our procedures.

Cookies

Cookies are small files or similar technologies stored on your device. They can help remember settings, maintain sessions, measure website performance, support security and understand how features are used. Some cookies may be provided by service partners supporting website functions or analytics. You can manage or delete cookies through your browser settings. Blocking or deleting cookies may affect how some parts of the website operate, including features that require an active session.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights concerning personal information we hold about you. These rights can be subject to reasonable exceptions, identity checks, legal obligations, security requirements and the need to protect the rights of others.

Access: you may ask for access to personal information we hold about you and, where appropriate, an explanation of how it is used.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete personal information where it is no longer needed or where another lawful basis for removal applies. Deletion may not be possible when records must be retained for legal, security, transaction or compliance reasons.
Marketing consent: you may withdraw your consent to marketing communications at any time. This will not normally affect essential account, transaction, security or service communications.
Complaint: you may raise a concern if you believe your information has not been handled appropriately.

To exercise your data rights, request access, ask for correction or deletion, withdraw consent to marketing, or raise a privacy question, contact support@tsars-casino.click. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, particularly where the request involves account information or identity documents.

We will review privacy requests and respond within a reasonable timeframe, taking into account the nature and complexity of the request. If we cannot fulfil a request, we will generally explain the reason, subject to legal, security or confidentiality restrictions. You should keep your account information accurate and notify us if your details change.

Changes to this policy

We may update this Privacy Policy when our services, technology, processes or legal requirements change. The latest version published on the website will apply from its stated or implied effective date. We encourage you to review this page from time to time. Continued use of the website after an update may indicate that you have read and understood the revised policy.